Ongoing Partner Services

You’re moving fast, juggling priorities, and planning for long-term success. We work alongside your team to provide guidance, development support, and continuity—so you can scale with confidence.

  • Strategic Guidance
  • Development Partner
  • Optimization Partner
  • Unified Commerce Partner

    I evaluate knowledge, experience, and professional skill set when hiring service providers and consultants. The information, guidance, and performance I have received as a client of QCM Media has been superior. Technology is in constant evolution. It is important to have an adviser on your team who has the ability to keep you competitive and provide honest analysis of the importance & impact of different options from an expansive menu of choices.

    Gregory Kovsky, IBA President, ibainc.com
    Project: Website Design and Development, Development Partner & Optimization Partner Plans
Customizable partner plans—flexible, focused, and built around your goals

Strategic Guidance

We help you define priorities, identify opportunities, and align your digital efforts with business goals. Ideal if you’re navigating growth, planning a platform transition, or refining your digital commerce strategy.

Digital strategy development
Project planning and coordination
Technology roadmap development
Analytics and performance optimization

Development Partner

Extend your internal team with senior-level developers who know your systems and priorities. We handle builds, enhancements, and ongoing support so you can move faster without adding overhead.

Custom apps and themes
API integrations and extensions
Feature enhancements
Troubleshooting and QA

Optimization Partner

Sometimes it’s not about rebuilding—it’s about refining. We help you identify inefficiencies, remove friction, and create smoother experiences across your digital operations.

Site performance and speed
UX/UI enhancements
SEO reporting and insights
Operational workflow audits

Unified Commerce Partner

We provide hands-on, technical, and strategic services that connect your in-store and online systems, ensuring your tools, teams, and workflows operate as one.

Shopify POS enablement
Workflows & UI modifications
Ongoing technical guidance

Customizable Plans

Every business moves at its own pace. Our partner plans are designed to fit how you work—whether you need a consistent monthly rhythm or support that scales with projects. Choose one focus area or combine services across strategy, development, optimization, and unification.

Strategic flexibility across all service areas
Predictable billing with a scalable approach
Responsive scoping based on evolving needs
Reserved availability for active clients
Direct access to senior strategists and engineers
EXTEND YOUR TEAM

We support a range of needs, from strategic guidance to continuous development

What to Expect

Working with QCM Media

Dedicated point of contact who understands your business
Monthly or quarterly planning sessions
Clear scopes, flexible hours, and predictable billing
Priority scheduling for projects and support

Built for Long-Term Success

We’re not a plug-and-play agency– we build lasting partnerships. Our clients stay with us because we stay aligned with what matters most to them: efficiency, performance, and steady progress toward big goals.

Flexible Development Retainers That Scale With You

Strategic development support tailored to your pace, your priorities, and your growth.

Whether you need a few hours to fine-tune site performance or a dedicated monthly block to roll out new features, our flexible retainer options provide access to seasoned Shopify experts—on your terms. Choose between hourly billing or monthly retainers from 10 to 100 hours, with the ability to scale up or down as your roadmap evolves. Retainers can also include consultations, technical audits, and sprint planning to keep your initiatives focused and future-ready.

Why a Development Retainer Gives You an Edge

Stay ahead with on-demand expertise, faster execution, and a smarter use of resources.

A development retainer gives your team the technical bandwidth to move quickly and strategically—without the overhead of hiring in-house. From iterative design improvements and performance tuning to building out new functionality, you’ll have consistent access to the skillsets that drive growth. It’s not just about development—it’s about building with intention, adapting faster, and scaling with confidence.

No Nonsense Retainers Built for Busy Teams

Expert help, zero confusion. Just real work, real progress, and real results.

Foundation Retainer

For growing brands that need reliable, expert support.

We keep your systems stable, your site sharp, and your team aligned—without adding headcount.
20 Flexible Hours per Month
UX/UI Enhancements
Feature Development
Project Planning
Site Performance Insights
Ongoing Support
Designed for Emerging Brands
Momentum Retainer

For mid-market teams ready to scale and optimize

From ongoing feature work to critical fixes, our retainers are built for merchants who need reliable, senior-level development on call.
30 Flexible Hours per Month
UX/UI Enhancements
Feature Development
Project Planning
Site Performance Insights
Ongoing Technical Guidance
Designed for Mid-Market Brands
Strategic Retainer

For enterprise brands with complex, evolving needs.

We bring ideas, not just answers. Expect ongoing improvements, performance gains, and technical clarity—all wrapped into one flexible retainer.
40 Flexible Hours per Month
UX/UI Enhancements
Custom Apps and Themes
Site Performance Insights
Operational Workflow Audits
Troubleshooting & QA
Designed for Enterprise Brands
Retail Systems Retainer

For retailers using Shopify POS

Whether it’s workflows, logic, or UX—we bring deep platform knowledge and practical execution.
15 Flexible Hours per Month
Setup and Configuration
Workflows and UI Modifications
Physical/Digital Process Mapping
Custom Reports
Staff Support
Ongoing Technical Guidance
Designed for Growing Retailers
    Foundation Retainer

    For growing brands that need reliable, expert support.

    We keep your systems stable, your site sharp, and your team aligned—without adding headcount.
    20 Flexible Hours per Month
    UX/UI Enhancements
    Feature Development
    Project Planning
    Site Performance Insights
    Ongoing Support
    Designed for Emerging Brands
    Momentum Retainer

    For mid-market teams ready to scale and optimize

    From ongoing feature work to critical fixes, our retainers are built for merchants who need reliable, senior-level development on call.
    30 Flexible Hours per Month
    UX/UI Enhancements
    Feature Development
    Project Planning
    Site Performance Insights
    Ongoing Technical Guidance
    Designed for Mid-Market Brands
    Strategic Retainer

    For enterprise brands with complex, evolving needs.

    We bring ideas, not just answers. Expect ongoing improvements, performance gains, and technical clarity—all wrapped into one flexible retainer.
    40 Flexible Hours per Month
    UX/UI Enhancements
    Custom Apps and Themes
    Site Performance Insights
    Operational Workflow Audits
    Troubleshooting & QA
    Designed for Enterprise Brands
    Retail Systems Retainer

    For retailers using Shopify POS

    Whether it’s workflows, logic, or UX—we bring deep platform knowledge and practical execution.
    15 Flexible Hours per Month
    Setup and Configuration
    Workflows and UI Modifications
    Physical/Digital Process Mapping
    Custom Reports
    Staff Support
    Ongoing Technical Guidance
    Designed for Growing Retailers