A Faster, Smarter Buying Experience for Industrial Customers

Introduction

FascoFas Industrial Supply

FascoFas, a national supplier of fasteners, partnered with QCM Media to migrate to Shopify Plus with a redesign and custom application development to streamline complex ordering. With custom design and advanced functionality like my items, automated discounts included in the suite of smarter tools for faster orders showcased here, they now process orders faster, retain more customers, and handle fewer support requests.

Projects Completed
Build and migrate
Shopify apps and theme
Custom integrations
Product and collection setup
Theme customization
Custom search refinement
Unlimited variants
My saved items
Select a size tool
Fast reorders from order history
Klaviyo template customization
Order by part number

1. Select a Size Tool

To simplify product selection, we built a custom tool that lets customers enter a part diameter and length to instantly see matching products. It eliminates guesswork, speeds up ordering, and ensures buyers get exactly what fits their specs.
watch demo

2. My Items

The “My Items” feature allows customers to create and manage a personalized list of frequently ordered products and also save products or variants to find in their account page for placing future orders. In just a few clicks they can quickly populate a cart from the my items list—streamlining the process for recurring purchases and improving the overall buying experience.

More Ways to Order Quickly and Accurately

Offering customers efficient ways to order saves time, reduces errors, and encourages ongoing purchasing through a frictionless experience.
  • 3. Speedy Order by Part Number Form
  • 4. Fast Reorders from Order History
3. Speedy Order by Part Number Form

For customers who know exactly what they need, we built a custom order form that lets them enter part numbers directly and add items to their cart in bulk. It’s a fast, efficient way to build large orders without navigating the catalog.

4. Fast Reorders from Order History

From their account page customers can clearly see individual orders and recently purchased items to duplicate an entire past order in one click or select specific items from previous purchases to build a new cart—no need to search the site or start from scratch. This fast reordering functionality makes it easy to buy again, reducing reliance on phone orders and improving turnaround time.

For transparency, if prices have changed since the time of the last order both prices are displayed.

5. Toggle Views

Product

Faster Variant Selection and Ordering

On product pages, a view toggle lets customers choose between a grid or list layout to see all size variants. Each view supports quantity adjustments and one-click add-to-cart, making it easy to build accurate orders without leaving the page.

Collection

Switch Between Product Families and Sizes

Customers can toggle between viewing main products in a collection or see all variants individually. This flexibility makes it easier for buyers to find and compare the exact items they need—whether they’re browsing broadly or zeroing in on options.

click to toggle

Key Outcomes

Since launch, Fascofas has seen faster order processing, fewer manual errors, and improved customer satisfaction. Their team now has a scalable, professional platform that supports both their existing wholesale operations and future growth.

75%

Reduced Phone Orders

30%

Increased Reorders

These tools significantly reduced phone orders and made reordering easier for Fascofas’s wholesale customers. With fewer steps and better self-service options, the company now offers a more scalable, efficient digital experience.

Benefits for Fascofas

Fewer phone orders and faster turnaround on recurring purchases
Increased online order volume through self-service tools
Improved customer satisfaction with easier, error-free ordering
Scalable ecommerce foundation aligned with B2B buying behavior

The upgraded storefront delivers a faster, more intuitive customer experience, reduces operational overhead, and positions Fascofas to scale digital sales with confidence.

Strategic guidance to build long term success

Fascofas was handling frequent repeat orders manually—an inefficient process for both their customers and internal team. Without a streamlined system, buyers had to rebuild large, complex orders from scratch or rely on email threads and phone calls to reorder.

Looking to bring efficiency to your B2B sales process? Contact QCM Media today.

We help wholesalers and distributors build digital tools that scale with their operations. Scalable tools that support existing operations and future growth

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