Engagements & Partnership

How we structure engagements, what partnership looks like in practice, and how often we’re in contact

We begin with a discovery and planning phase to align on goals, assess risks, and define technical scope. For larger teams, this may include data architecture reviews, system mapping, and collaborative planning with in-house and third-party stakeholders. This discovery phase also includes discussing whether the engagement starts as a defined build with partnership following, or begins as a quarterly partnership structure from day one.

Platform builds typically take 16-24 weeks from discovery to launch. Integration-focused work and redesigns range from 12–24 weeks depending on complexity.
The build is the beginning of partnership, not the end of the engagement. After launch, systems continue to evolve through monthly collaboration and quarterly planning as your business scales.

Partnership is the default structure, not an optional add-on. Most engagements start with a defined build (platform launch, replatforming, custom integration), then continue as ongoing partnership from there.

Partnership includes:

  • Monthly collaboration as systems need to evolve
  • Quarterly planning cycles to keep infrastructure aligned with where the business is headed
  • Priority access when something needs to change or gets fixed
  • Technical capacity for new features, integrations, and optimizations as the business requires them

Partnerships start quarterly and typically extend to annual commitments as the relationship proves its value.

Yes. Most established businesses we work with already have a site, it just doesn’t match their market position anymore.

If your business has evolved and your digital presence hasn’t kept pace, a redesign addresses that gap. The outcome is a platform that reflects the scale and credibility you’ve actually built, not what the business looked like three or five years ago.

We assess whether the existing foundation can be improved or whether a full rebuild makes more sense based on where the business is headed, not just what’s currently broken.

It is of great importance to us that we build a website you can maintain and update on your own. That said, partnership includes ongoing technical capacity, which means you’re not managing complex updates yourself or hiring internally to manage and maintain what we built.

When product lines change, pricing models shift, or integrations need updating, that work happens as part of the partnership, not as separate projects you have to scope and budget for each time something needs to change.

You focus on running the business. We keep the systems evolving with it.

Yes, we adhere to industry best practices when we design and build websites, optimized for site speed and search engine crawlers.

During the initial build, we’re in contact weekly. After launch, partnership includes monthly check-ins and quarterly planning cycles.

The monthly collaboration keeps priorities aligned and addresses anything that needs immediate attention. Quarterly planning sessions look ahead at what’s changing in the business and what the infrastructure needs to support it.

If something urgent comes up between cycles, you have priority access. You’re not waiting in a support queue.

We are a remote team, used to working with clients near and far so we do not need to meet in person.

Our team will work together on your project. For every project, there is a Project Manager, UX/UI Designer, and Software Engineer.

Yes. We regularly partner with internal dev teams, IT leads, marketing, and executive stakeholders. Whether you need supplemental development or strategic oversight, we fit into your existing workflows without disruption.

Both. We assess your current site to determine whether incremental improvements or a full rebuild makes more sense. For growing teams, we focus on performance, reliability, and whether your current infrastructure can keep up with operational demands.