The Club Airport Lounges
The Club Airport Lounges, a network of domestic and international airport lounges offering travelers a space to relax before their flights, partnered with QCM Media to migrate to Shopify with a new website design and theme customization. The project included the featured work showcased here, a custom application for fast reservation bookings from the website, with lounge rules managed by administrators. The implementation reduced friction with a quicker, easier booking while increasing customer satisfaction and reservation revenue.
Reservations Booking App
Customers need to quickly book a reservation upon arriving at the site. Additionally, administrators must manage lounge and reservation rules, including capacity, operating hours, closures, time to flight, and lounge check-ins.
QCM Media to developed a Custom Booking Application that features a user-friendly quick book bar and a QR code on the order confirmation for lounge check-in. Customers can use the quick book bar or individual lounge pages to swiftly make reservations based on flight times, lounge hours, and capacity. This process culminates in a customized cart where customers can add guest names, accept terms, and submit the order along with reservation details.
Critical requirements achieved include the integration of the custom booking application with Shopify’s infrastructure and ensuring real-time updates for lounge capacity and availability.
Orders flow through Shopify as usual, with each reservation stored as a product for fulfillment. Administrators can set individual airport lounge hours, rules, capacity limits, and occasional closures through a custom management interface synced with the front end. A scanned QR code on the order confirmation is used for checking guests in and automatically fulfills their reservation order in Shopify.
"Site traffic and revenue both increased, and the functionalities QCM Media put in place add convenience to the user experience. QCM Media is responsive and cost-effective, and all their deliverables function well."
The Customer Journey
Admin Interface
Behind the scenes, administrators manage lounge access and booking logistics through a dedicated backend interface designed for flexibility and control. Through this secure portal, staff can set and adjust key rules that govern the booking experience—such as lounge hours, lounge capacity limits, and entry windows based on flight times. For example, they can configure the default access window (e.g., allowing guests in up to three hours before departure) or block out times for private events, maintenance, or expected crowding.
Real Time Management
A user-friendly admin dashboard lets staff manage lounge capacities, hours, and guest limits in real time—no coding required. Teams can override availability or set exceptions by date, location, or capacity, ensuring flexibility without disrupting the customer experience.
Key Outcomes
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40%
They provided a high level of detail, and they understood our needs. They offered a good price, and their strategy was very straightforward, especially compared to the other companies we considered. They fulfilled all their requirements for both timelines and budgets. I had no concerns about their process, and everything worked out perfectly. They were very easy to work with, and they provided everything we asked for.
Strategic guidance to build long term success
We first partnered with The Club Airport Lounges eight years ago, when they needed support extending the functionality of their existing e-commerce platform. That successful collaboration led to a long-term relationship, with QCM Media later managing their migration to Shopify—including a custom theme build and the development of a reservation booking application.
Since then, we’ve been their dedicated Shopify development partner, supporting their growth through continuous improvements. Our ongoing work has included mobile layout enhancements, redesigned lounge pages, expanded booking functionality, and technical support in response to Shopify updates and SEO needs.
Through a flexible development partner plan, we continue to deliver strategic updates—guided by customer feedback, business goals, and industry trends—to keep their website evolving.
Looking to improve your customer journey with custom application development? Contact QCM Media today.
